frequently asked Questions


Does Etnoo test on animals or use ingredients that come from animals?

We do not test any of our products on animals and do not use any ingredients that come from animals. We love our cheerful little friends.

Can Etnoo be used for problem skin?

Our products can also be used on problematic and very sensitive skin. They were developed by biochemists who specialize in the areas of neurodermatitis and baby skin. All of our recipes are particularly light, do not contain any essential oils, do not clog pores and do not leave a greasy film on the skin.

Is Etnoo suitable for vegans?

Our products are suitable for vegans because we do not use any ingredients that come directly or indirectly from animals.

Can Etnoo be used during pregnancy?

Our products can be used safely during pregnancy. The founding of Etnoo actually began while our founder was pregnant. We provide a detailed ingredient list on our website and encourage you to review it to determine whether the ingredients are suitable for your pregnancy plan and needs. If you have any doubts, we recommend that you consult your doctor first.

Can I use Etnoo products while breastfeeding?

Our products only contain clean and non-toxic ingredients. We provide you with the full ingredient list for you to check if you have any doubts about which ingredients are right for you and your breastfeeding journey. If in doubt, we always recommend consulting your doctor first.

Where can I find Etnoo stores?

We are a brand new label. You can currently only find our products online. We're working to grow our brand so we can one day open a store near you. In the meantime, we are carefully selecting potential future distribution partners.

Should the smell of the product be so strong?

Our products have a very high proportion of purely natural waxes, oils and butters. This means the ingredients are in their rawest form compared to other brands. These ingredients have a very strong natural smell and can create a natural and powerful scent, just as nature intended. We do not add synthetic perfume to our fragrance-free options. This way we can guarantee a natural and clean product.

Which skin types are your products suitable for?

Our products are made and tested specifically for sensitive and sensitive skin. They are specifically suitable for all skin types and all ages. For each.

What does non-nano mean?

Due to its nano size, it is 80,000 times smaller than the width of a human hair and can therefore penetrate through the skin.

By “non-nano” we mean that we do not use nano zinc oxide particles. It protects you from UVA and UVB rays while being safer for your body. .

Is ETNOO organic and/or natural certified?

Our formulas have been carefully crafted using the highest quality organic and natural ingredients. Almost all of our ingredients are certified organic by ECOCERT.

We are currently in the process of becoming certified by COSMOS to guarantee organic and natural skin care products you can trust.


Which countries do you ship to?

We currently ship within Switzerland, Germany, Austria, France, Italy, Hungary and Spain. As our company grows, we are committed to shipping worldwide.

How long does delivery usually take?

Orders are processed Monday to Friday, excluding major holidays. Our normal delivery time is 3-5 working days.

Can I check the status of my order?

We make sure you receive notifications about the status of your order every step of the way. You will receive an email when your order has been confirmed and shipped.

Can I buy a gift for someone else?

We would be happy to help you surprise your loved ones by adding a message to your package. Please contact us at


Can I return my product?

Your satisfaction is our priority. If you are not 100% satisfied with our products, you may return the products at your own expense. We will issue you a refund provided the goods are returned within 30 days of receipt of your purchase.

How can I return my order?

We would like to remind you that we cannot refund your purchase after the 30 day period has expired.

Step 1 – Email us at and provide us with the following information:

The reason for the return, the information about the product you want to return and the order number.

Step 2 – Our customer service team will respond to you with instructions on how to proceed with your return.

Will you contact me when you receive my return?

Once we receive your return, we will contact you and let you know once the refund has been processed.


Which payment methods do you accept?

We accept all major credit cards: American Express, Visa, Master Card, Maestro. We also accept Twint, Paypal, Apple Pay, Google Pay, Union Pay and Stripe. We do not accept postcards.

Do you have any offers or packages?

We have special packages and offers for special holidays and occasions. We encourage you to check our social media or website regularly so you don't miss any of it.

How do I use my promo code?

You can enter your discount code in the “Discount Code” tab after you proceed to payment.

I use more than one action at the same time?

The promotional code is only valid for one order.


How do I know if my order has been placed?

Once your order has been placed, you will receive a confirmation email with an order number. If you do not receive this email within 24 hours, please contact our customer care team at

Can I cancel my order?

If you would like to cancel your order, you can do so as long as the order has not yet been shipped. Please contact us at with your order number. If you would like to cancel or change your order, please let us know as soon as possible so that we can do so before shipping the order.

What is your Can I get samples before purchasing?

We are currently unable to ship samples because our formulations are very sensitive and packaging testing is rigorous and lengthy. We have not currently carried out compatibility tests with sample packaging (which is always of lower quality than original packaging), so we cannot guarantee the quality of our product in such a small quantity. If samples become available in the future, we will let you know on our website.

Do you sell gift cards or vouchers?

Yes, please visit our webshop or contact us at .

What do I do if a product is missing from my order?

If a product is missing when you receive your order, please contact us immediately. You can send us an email to and send us a picture or your package.

What do I do if I was sent the wrong order?

You can contact us at and we will be happy to help you and send you the correct order.

If you couldn't find an answer to your question, please write to us or call us. We are glad to help you!

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